Privacy Policy

At Ceramic Grill Store, we believe that protecting your personal information is as essential as the precision craftsmanship we put into our Flexible Cooking Systems. Just as our CGS Large Adjustable Rig provides a solid foundation for your culinary creations, our privacy practices are built on a foundation of transparency, security, and respect for our global community of pitmasters, innovators, and ceramic grill enthusiasts.

This Privacy Policy outlines how we collect, use, protect, and share your information when you visit ceramicgrillstores.com or purchase our handcrafted grill accessories. By using our website, you consent to the practices described herein.

1. Information We Collect

We collect information that helps us provide a seamless, secure, and personalized experience—from browsing our ceramic pizza stones to building your ultimate multi-level cooking system.

A. Information You Provide Directly:

• Identity & Contact Data: Name, email address, shipping/billing address, phone number.
• Transaction & Payment Data: Credit/debit card details (processed securely via encrypted portal), PayPal email, order history. Note: We do not store full payment card numbers on our servers.
• Account Data: If you create an account, your login credentials and saved preferences for faster checkout.
• Communication Data: Correspondence with our team via email (e.g., [email protected]).

B. Information Collected Automatically:

• Technical & Usage Data: IP address, browser type, device information, pages viewed, time spent on site, referral URLs.
• Cookie & Tracking Data: See Section 6 for detailed information.

2. How We Use Your Information

We use your data with the same purpose-driven clarity found in our product designs—to enhance your experience, secure your transactions, and deliver the premium service you expect.

• To Process & Fulfill Orders: To complete your purchase, ship products worldwide (excluding select remote regions), and provide order confirmations and tracking.
• To Secure Transactions: To verify payments, prevent fraud, and protect your investment, utilizing industry-standard encryption.
• To Communicate: To send order updates, respond to inquiries at [email protected], and provide customer support.
• To Improve Our Website & Products: To analyze site performance, optimize your browsing experience, and develop new accessories trusted by pitmasters globally.
• For Legal & Compliance Purposes: To comply with applicable laws, regulations, and legal requests.

3. Data Sharing & Disclosure

We treat your data with the integrity of a handcrafted tool. We do not sell your personal information. We share data only as necessary under these circumstances:

• Service Providers: Trusted third parties who assist in operations (payment processors like PayPal, shipping carriers, IT support). They are contractually bound to protect your data.
• Legal Obligations: If required by law, subpoena, or to protect the rights, property, or safety of Ceramic Grill Store, our customers, or others.
• Business Transfers: In the event of a merger, sale, or transfer of assets, your data may be transferred, subject to this policy.

4. Data Storage & Security

We protect your data with the same dedication we apply to welding our products in our Panama City workshop.

• Retention: We retain personal data only as long as necessary to fulfill the purposes outlined, comply with legal obligations, or resolve disputes.
• Security Measures: We implement technical and organizational measures, including:
  • SSL encryption on our website and checkout portal.
  • Secure servers and restricted access to personal data.
  • Regular security assessments.
• Payment Security: All credit/debit card transactions are encrypted. We are PCI DSS compliant and do not store sensitive card data post-transaction.

5. Your Rights & Choices

You have control over your personal information, consistent with applicable privacy laws (such as GDPR for EU residents, CCPA for California residents, etc.).

• Access & Correction: You can review and update your account information by logging in or contacting us.
• Data Deletion: You may request deletion of your personal data, subject to legal retention requirements.
• Opt-Out: You can unsubscribe from marketing communications at any time via the link in our emails.
• Do Not Track: Our site does not currently respond to “Do Not Track” signals. You can manage tracking via cookie settings (below).
• Exercising Your Rights: Contact us at [email protected] with your request. We will respond within a reasonable timeframe and may need to verify your identity.

6. Cookies & Tracking Technologies

Like our modular grill systems, our website uses modular technologies to function effectively and enhance your experience.

• What Are Cookies? Small text files placed on your device to remember preferences, analyze site use, and support secure checkout.
• Types We Use:
  • Essential: Required for site functionality, secure login, and transaction processing. Cannot be disabled.
  • Performance/Analytics: Help us understand how visitors interact with our site (e.g., pages viewed). This data is aggregated and anonymous.
  • Functional: Remember your preferences (like currency or region).
• Managing Cookies: You can control cookie settings through your browser. Disabling certain cookies may affect site functionality, such as the secure checkout process.

7. Policy Updates

We may update this policy periodically to reflect changes in our practices, services, or legal requirements. The “Last Updated” date at the top will be revised. Material changes will be communicated via our website or email.