FAQ

A: Our systems, like the CGS Large Adjustable Rig and EGG Large Eggspander, are engineered in-house for ultimate flexibility. They are modular, pitmaster-proven, and welded with precision in Panama City, Florida, to handle everything from low-and-slow smokes to high-heat pizza cooks. Unlike one-size-fits-all solutions, our rigs offer customizable setups for Big Green Egg, Kamado Joe, and other large ceramic grills.

A: Yes. Our Ceramic (Pizza) Stones and Large Heat Deflectors & Drip Pans are designed to fit most large ceramic kamado models, including Big Green Egg and Kamado Joe. For specific compatibility, check the product description or contact our team.

A: The CGS Large Spider is a nifty accessory ring that sits inside your kamado, providing a stable base for our Adjustable Rigs, half-moon deflectors, and cooking grids. It’s the foundation for building a truly flexible, multi-level cooking system.

A: We offer a secure checkout process and accept Visa, MasterCard, JCB, and PayPal. Your transaction is protected, so you can invest in your grill’s potential with peace of mind.

A: No, you can check out as a guest. However, creating an account allows you to track orders faster and saves your information for future purchases.

A: Orders are processed quickly (within 1-2 business days). If you need to make changes, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request before shipment.

A: We offer two clear-cut methods:
🚀 Standard Shipping: $12.95 flat rate via DHL or FedEx. Delivery in 10-15 days after shipment. Ideal for timely projects.
🆓 Free Shipping: Free on orders over $50 via EMS. Delivery in 15-25 days after shipment. Perfect for planned upgrades and stocking up.
All orders are processed in 1-2 business days at our Florida facility.

A: Yes, we serve grill masters globally! However, Free Shipping is not available to a few remote regions and parts of Asia. The checkout system will automatically confirm eligibility based on your address. If you have questions about delivery to your location, feel free to reach out.

A: You’ll receive a tracking number via email as soon as your order ships. Use it to follow your gear’s journey from our workshop to your backyard.

A: We stand behind every product. If an item doesn’t meet your expectations, you have 15 days from the delivery date to initiate a return. Please contact our real-person support team at [email protected] to start the process. Items must be in new, unused condition.

A: Yes. Our handcrafted systems and accessories are built for durability. Specific warranty terms vary by product—details are provided with your purchase. We design gear to withstand extreme heat and heavy use, and we back that with solid support.

A: Our team consists of grill enthusiasts and craftsmen. Email us at [email protected] for advice on system setups, compatibility, or cooking techniques. We’re here to help you elevate your grill game.

A: Every product is welded, tested, and handcrafted in our workshop in Panama City, Florida, USA. We combine local craftsmanship with global materials to deliver precision gear for grill masters worldwide.

A: Not at all! While we started with the Big Green Egg community, our systems and accessories are designed for a wide range of large ceramic kamado grills, including Kamado Joe and other premium brands. We serve innovators and purists alike.