Precision Shipping for Precision Gear – From Our Workshop to Your Backyard Kitchen
At Ceramic Grill Store, we believe the journey of our handcrafted, pitmaster-proven gear shouldn’t end at checkout. Just as our Large Flexible Cooking Systems and CGS Adjustable Rigs are engineered for flawless performance, our global delivery network is designed for reliability and transparency. We serve a global community of dedicated ceramic kamado enthusiasts—from the Big Green Egg purist to the Kamado Joe innovator—and we’ve built our shipping process to meet your high standards.
Our Promise: Whether you’re in Panama City or Paris, your order is handled with the same care we put into welding our Spider accessory rings. We solve the logistics headaches so you can focus on your next low-and-slow brisket or perfectly charred pizza.
Our Shipping Options: Fast, Flexible & Free
We offer two clear-cut shipping methods to match your needs—whether you prioritize speed or value. Every order is processed with precision in our Florida facility within 1-2 business days before heading your way.
🚀 Standard Shipping: The Fast Track
Carrier: DHL or FedEx
Cost: $12.95 (flat rate)
Delivery Timeline: 10-15 days after shipment.
Ideal For: Grill masters who want their modular systems, ceramic pizza stones, or replacement grates ASAP. This is our recommended option for timely project cooks and gatherings.
🆓 Free Shipping: Engineered for Value
Carrier: EMS
Cost: FREE on all orders over $50.
Delivery Timeline: 15-25 days after shipment.
Ideal For: Planned upgrades, stocking up on essentials like gaskets or heat deflectors, and budget-conscious builders of the ultimate outdoor kitchen. No hidden fees—just straightforward value.
Note: Free Shipping is not available to a few remote regions and parts of Asia. The checkout system will automatically confirm eligibility based on your delivery address.
Global Reach, Local Craftsmanship
We weld and test every product in Panama City, Florida, but our community is worldwide. Our shipping partners are selected for their global reliability to ensure your durable, high-heat-rated gear arrives safely, ready to withstand decades of fiery cooks.
- Serving: Grill enthusiasts across the globe. (Exclusions apply only to select remote areas and parts of Asia).
- Order Processing: 1-2 business days. You’ll receive tracking information the moment your order ships.
- What We Ship: Everything from our flagship systems (EGG Large Eggspander, CGS Large Adjustable Rig) to individual accessories (Grids, Grates, Ceramic Stones, Kick Ash fire management).
Hassle-Free Returns: Our 15-Day Guarantee
Confidence is key at the grill. If any item doesn’t meet your expectations, you have 15 days from the delivery date to initiate a return. We stand behind the durability and flexibility of every product we design. For details and to start a return, please contact our real-person support team at [email protected].
Seamless & Secure Checkout
Checkout is as robust as our welds. We accept:
Visa, MasterCard, JCB, and PayPal.
Your transaction is secure, allowing you to invest in your grill’s potential with peace of mind.
Ready to Elevate Your Grill?
Explore our engineered systems and pitmaster-proven accessories. Choose your shipping method at checkout and join thousands of grill masters worldwide who trust us to deliver more than gear—we deliver capability.